FOR SMALL TEAMS

IT solutions

Explore support for recurring faults, planned infrastructure changes and reviews of access and monitoring.

Troubleshooting

Investigate recurring faults

I trace unreliable remote access, file shares and sign-ins through the systems involved, using the reported symptoms and available evidence to narrow down the cause.

Discuss a fault

What the work can include

Establish when the issue started and who it affects.
Check connectivity, name resolution, permissions and relevant logs.
Retest the affected workflow and record the result.

Planned changes

Plan changes with clear checks

Before a server, network or service change, I review dependencies and agree how we’ll test the result and recover if a check fails.

Discuss a change

What the work can include

Identify the affected services and agree a suitable change window.
Define what to verify and how to recover if a check fails.
Record the new setup and any follow-up work.

Security & monitoring

Review access and service visibility

Understand who can access key systems, which services are monitored and how your team is alerted when something goes wrong.

Discuss a review

What the work can include

Review administrative access and permissions.
Agree which services or devices should be monitored.
Test that the expected checks or alerts work.

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Find help with Windows, Microsoft 365, networking and virtualisation.

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