Remote Desktop won’t connect
A failed connection can start with the internet connection, the approved remote-access service, your account or the remote Windows environment. A few checks can narrow down where to look.
Start with these checks
Check what else works
See if your usual internet connection and other approved work apps are working. If your company uses a VPN or remote desktop portal, check whether you can reach it through the normal route. Use the connection details your team already provides.
Find out who is affected
Ask whether another colleague can connect to the same service using their own account. If only one person is affected, note whether it happens on every approved device or just one. If several people are affected, record the time the first reports arrived.
Capture the point of failure
Note whether the error appears before the sign-in screen, during sign-in or after the desktop starts to load. Include the exact error text and the time. That makes it easier to check the right logs.